From Keyword Search to Exploration: How Result Visualization Aids Discovery on the Web

A key to the Web's success is the power of search. The elegant way in which search results are returned is usually remarkably effective. However, for exploratory search in which users need to learn, discover, and understand novel or complex topics, there is substantial room for improvement. Human computer interaction researchers and web browser designers have developed novel strategies to improve Web search by enabling users to conveniently visualize, manipulate, and organize their Web search results. This monograph offers fresh ways to think about search-related cognitive processes and describes innovative design approaches to browsers and related tools. For instance, while key word search presents users with results for specific information (e.g., what is the capitol of Peru), other methods may let users see and explore the contexts of their requests for information (related or previous work, conflicting information), or the properties that associate groups of information assets (group legal decisions by lead attorney). We also consider the both traditional and novel ways in which these strategies have been evaluated. From our review of cognitive processes, browser design, and evaluations, we reflect on the future opportunities and new paradigms for exploring and interacting with Web search results

Creativity support tools: report from a U.S. National Science Foundation sponsored workshop

International Journal of Human-Computer Interaction, 20(2): pp. 61-77.Creativity support tools is a research topic with high risk but potentially very high payoff. The goal is to develop improved software and user interfaces that empower users to be not only more productive but also more innovative. Potential users include software and other engineers, diverse scientists, product and graphic designers, architects, educators, students, and many others. Enhanced interfaces could enable more effective searching of intellectual resources, improved collaboration among teams, and more rapid discovery processes. These advanced interfaces should also provide potent support in hypothesis formation, speedier evaluation of alternatives, improved understanding through visualization, and better dissemination of results. For creative endeavors that require composition of novel artifacts (e.g., computer programs, scientific papers, engineering diagrams, symphonies, artwork), enhanced interfaces could facilitate exploration of alternatives, prevent unproductive choices, and enable easy backtracking. This U.S. National Science Foundation sponsored workshop brought together 25 research leaders and graduate students to share experiences, identify opportunities, and formulate research challenges. Two key outcomes emerged: (a) encouragement to evaluate creativity support tools through multidimensional in-depth longitudinal case studies and (b) formulation of 12 principles for design of creativity support tools. As Galileo struggled to view Jupiter through his newly built telescope, he adjusted the lenses and saw four twinkling points of light nearby. After recording their positions carefully, Galileo compared them to his drawings from previous nights. His conclusion that Jupiter had four moons circling it was a profound insight with far reaching implications

ABSTRACT Title of Document: SUPPORTING EXPLORATORY WEB SEARCH WITH MEANINGFUL AND STABLE CATEGORIZED OVERVIEWS

This dissertation investigates the use of categorized overviews of web search results, based on meaningful and stable categories, to support exploratory search. When searching in digital libraries and on the Web, users are challenged by the lack of effective overviews. Adding categorized overviews to search results can provide substantial benefits when searchers need to explore, understand, and assess their results. When information needs are evolving or imprecise, categorized overviews can stimulate relevant ideas, provoke illuminating questions, and guide searchers to useful information they might not otherwise find. When searchers need to gather information from multiple perspectives or sources, categorized overviews can make those aspects visible for interactive filtering and exploration. However, they add visual complexity to the interface and increase the number of tactical decisions to be made while examining search results. Two formative studies (N=18 and N=12) investigated how searchers use categorized overviews in the domain of U.S. government web search. A third study (N=24) evaluated categorized overviews of general web search results based on thematic